FAQ


What size are the wood pieces?

250mm (approximately).The firewood is split to fit a standard fireplace. Smaller fireplaces may require some splitting or cut. Or we have a special made firewood suitable for small fireplaces: it is a Pine Off Cuts and Cut Gum.

Where will you put the firewood?

We will drop the firewood wherever you like, subject to access.

How long does it take until I get my firewood?

Generally within 24 hours, but payment must be done on delivery cash to driver or a few days before delivery via Internet banking.

Please note:It may take a two or three working days for your payment to clear.
We will bring the wood once payment is received.

How do I order?

Just fill out the order form, by e-mail or pick up the phone and call.

Can I pick up the firewood?

You can pick up the firewood from our premises by prior arrangement. Our premises are at the end of the cul-de-sac (see contact information below for our address) .

How heavy is a bag?

400-500 kgs (approximately).

How many pieces of firewood are in a bag?

250 - 300 ps approximately.

Will a bag fit in a trailer?

A bag will typically fit a standard single axe trailer.

When's the best time to purchase firewood?

You should order your winter firewood early especially if you have an open fireplace(you need to have a super dry firewood). To beat the rush, it can be wise to buy your firewood in spring or early summer. Most importantly, this allows time for the firewood to dry properly. Firewood purchased late in the season could be damp as it may have not had the best drying conditions, being difficult to finish off in mid winter.

What's the best way to store firewood?

Store firewood in a well ventilated, covered location. If possible, store firewood off the ground, on a pallet, layer of bricks, stone, or plastic sheet to prevent moisture from being drawn up into the firewood. Firewood stored in a criss-cross pattern allows for greater air circulation. If firewood has to be stored in the open, keep a few days supply under cover. Seasoned firewood wetted by rain will dry again within a few days.

What's the best way to burn firewood?

Light the fire using sufficient kindling and open air vents fully (sufficient air is needed to get a fire started). Also, a fire starter can help to establish a hot fire quickly. Newspaper is messy and a hassle and does not work as well as kindling and a fire starter. Use smaller logs to get the fire established. In no time you will have a roaring fire. Don't turn your fire down (I.e. limit air supply) until it is well established with red coals. Allow air to circulate between the logs by not overfilling the fireplace. Use larger logs for slower burning once the fire is established and don't block the incoming air supply with logs. Rekindle the fire quickly if the fuel load has burnt down to only a few glowing coals.

We are in Titirangi and are interested in getting 2 lots. Exactly how much would it cost to get these delivered, we do not need to keep the bags as the wood will be stashed in our shed. Does this mean we still have to pay $5 each bag?

Delivery fee will depend on area and number of bags and you can check our delivery zones here


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